Shipping Policy
This is the shipping arrangement for Fine Linens. It applies to every order placed through this site, from the smallest accessory to the largest boxed set.
| Delivery charge | $7.95 flat rate |
|---|---|
| Free delivery from | $69 |
| Handling time | 1–3 business days |
| Transit time | 5–10 business days |
| Total delivery window | 6–13 business days from order |
| Destinations | United States addresses only |
| Despatched from | New York, NY |
Charges
Delivery is billed once per order at $7.95, and is free above $69. Splitting an order across parcels does not multiply the fee.
Deliveries go to United States addresses. We are unable to quote or arrange export shipments.
How long it takes
Expect one to three business days of handling followed by five to ten business days in transit: six to thirteen business days in all.
The pick list closes at 2:00 PM Eastern. Orders after that join the next business day list.
Tracking
The despatch confirmation contains your tracking number. Carrier systems typically begin reporting within a day of collection.
Damage in transit
Where a parcel is visibly damaged, note it with the driver if you can, photograph it, and send the images to customerservice@linenhouse.shop within 48 hours.
Parcels that stop moving
Contact us if tracking freezes for seven business days; we will chase the carrier and settle the order either way.
Delivery addresses
Incorrect addresses are the most common cause of a failed delivery. We cannot intercept a parcel in the network once it has left.
Questions about a specific order: customerservice@linenhouse.shop or +1 212-737-0520 during Monday - Friday, 9:30 AM - 6:00 PM (ET). Saturday, 10:00 AM - 5:00 PM. Closed Sunday. See also the Refund and Returns Policy.