Cancellation Policy

While an order is unpicked it can be cancelled. Once it is on a vehicle it is a return.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Cancellations are accepted by email at customerservice@linenhouse.shop and by telephone on +1 212-737-0520 during Monday – Friday, 9:30 AM – 6:00 PM (ET). Saturday, 10:00 AM – 5:00 PM. Closed Sunday.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

On cancellation we refund everything paid, within five business days of confirmation.

When we cancel

We can cancel an order for unavailable stock, a manifest pricing error, or an address that fails verification. The full amount is returned.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at customerservice@linenhouse.shop.